Is Jira a Tool for DevOps?

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In this increasingly dynamic digital world, DevOps is recognized as one of the distinct processes in the software development domain. It promotes collaboration between the development and operations teams. It fosters integrity, a clean working environment, continuous improvements, and customer satisfaction.

It is a product of Atlassian, which was launched in 2002. It is an effective problem-solving and implementation tool, mostly used in the software development sector.

A Complete Outlook of Jira

In 2002, the Australian Tech giant Atlassian launched Jira. It is a software application developed to provide services for issue tracking and project management. It is designed to provide services to track, plan, and manage software bugs, as well as feature requests.

There are four fundamental Concepts in Jira. 

Fundamental Concepts of Jira:

The four key concepts in Jira comprise issues, projects, workflows, and boards.


Issues are the basic unit of work that includes tasks, bugs, and feature requests. They require tracking, planning, and management.


Similar or relevant issues are grouped into projects. Some of the criteria used in creating a project are product, feature, and team. Project creation aids in segregating and effectively maintaining work.


It represents the various stages of the issue's progress. The three stages in an issue's development are To-do, in progress, and Done. Workflow procedures standardize the flow of work and automatically move it from initiation to completion.


Boards are ideally a visual representation of the entire project workflow. Jira offers customizable boards to address the different needs of a project. A few examples are Scrum boards, Kanban boards, and custom boards. One can use one or multiple boards during the project's development. 

Key Features of Jira:

1)Creating Issues and Monitoring Project:

Jira is primarily focused on creating issues and managing projects.

  • It creates and manages issues like tasks, bugs, and stories.
  • It organizes similar issues into projects.

2)Customizable Workflows:

Jira provides customizable workflows for project development.

  • It set up rules and regulations for issuing transition.
  • Notifications and processes are automated based on Workflow changes.

3)Communication and Collaboration:

It emphasizes the importance of Communication and collaboration.

  • It comments on the issues for discussion. 
  • It notifies team members of notifications.

Introduction to DevOps

The merging of  Development and Operations forms the term DevOps. It is a set of procedures that helps to minimize the software development life cycle and ensures the delivery of high-quality software.

Key Principles of DevOps:

The core idea of DevOps is to streamline the software development pipeline and establish better communication between the teams. Some of the vital features of DevOps are:

  • Collaboration.
  • Automation.
  • Infrastructure as Code.
  • Constant Monitoring and Feedback Loops.
  • Continuous Integration and Continuous Delivery.

Is Jira a DevOps Tool?

Jira may not be a tool designed specifically for DevOps. Jira initially emerged as a software product in the issue-tracking and project-management areas. The primary purpose of Jira is to manage all the issues like bugs, stories, and tasks, organize the work, and make it highly efficient in software development.

Jira was not explicitly developed for DevOps. However, its flexibility allows the integration of the DevOps toolchain, which is used as a part of the DevOps workflow.

Evaluating Jira as a DevOps Tool:


Jira's core purpose is to create issues and manage projects. It is designed to create, assign, and track issues. However, it was not built with DevOps principles and practices.

Restricted Support for Continuous Integration and Continuous Delivery:

Continuous Integration and Continuous Delivery are essential components of DevOps practices. However, Jira does not provide native support on CI/Cd pipelines.

Lacks Automation:

Automation is the key essence of the DevOps environment. The embedded mechanisms of DevOps offer software testing, monitoring, and delivery across the whole DevOps program without interruption.

While it provides some extent of automation, it does not natively support the automation practices of DevOps.

How can Jira integrate DevOps?

1)Agile methodologies:

Jira supports Agile methodologies such as Scrum and Kanban. These methodologies align with the DevOps principle and facilitate Software Development processes.

2)Utilisation of DevOps Tools:

Various DevOps tools can be integrated with Jira for different functions thus enabling better collaborations. Some of the tools used are:

  • For Version control systems- Git Repositories
  • For Continuous integration- Jenkins, bamboo
  • For Monitoring - New Relic, Datadog
  • For Deployment- AWS CodeDeploy, Octopus Deploy

3)Automating Workflow:

Jira provides customizable workflows that satisfy the various needs of the project. Thus, Jira can be designed to automate tasks at the different levels of the software development life cycle.

4)Issue Tracking:

The main goal of Jira as a tool is to follow and manage issues related to bugs and application tasks in the course of software development. Collaboration between Dev and Ops teams is thus seen to improve by using Jira in the DevOps chain.

5)Feedback Loops:

Feedback is crucial in the software development process. It helps to identify and rectify potential errors in the earlier software delivery. Jira’s retrospective features help in the continuous improvements derived from the insights of feedback loops.

6)Infrastructure as Code:

Configuration management tools such as Ansible, Chef, or Puppet could be configured to integrate with Jira. These tools support Infrastructure as code which is one of the fundamental principles of DevOps.

Important Jira CLI commands

1: Create an Issue

jira --action createIssue --project "PROJECT_KEY" --type "Issue_Type" --summary "Issue Summary" --description "Issue Description"

2: Edit an Issue

jira --action updateIssue --issue "ISSUE_KEY" --summary "New Summary" --description "New Description"

3: Transitioning an Issue

jira --action transitionIssue --issue "ISSUE_KEY" --transition "Transition Name"

4: Add a Comment

jira --action addComment --issue "ISSUE_KEY" --comment "Your comment here"

5: Assign an Issue

jira --action updateIssue --issue "ISSUE_KEY" --assignee "username"

6: Link an Issue

jira --action linkIssue --issue "ISSUE_KEY" --toIssue "LINKED_ISSUE_KEY" --link "Link Type"

7: Attach a file

jira --action addAttachment --issue "ISSUE_KEY" --file "path/to/file"

8: Listing Issues

jira --action getIssueList --project "PROJECT_KEY" --query "jql query"
Adds a comment to an issue.
Assigns an issue to a user.
Creates a copy of an existing issue.
Creates a new issue in a specified project.
Deletes an issue.
Edits fields of an existing issue.
Retrieves details of a specified issue.
Lists issues based on a JQL query.
Searches for issues based on a JQL query.
Performs a workflow transition on an issue.
Closes an issue.
Reopens a closed issue.
Creates a link between two issues.
Unassigns an issue from the current assignee.
Sets the security level of an issue.
Sets the priority of an issue.
Sets the resolution of an issue.
Attaches a file to an issue.
Deletes an attachment from an issue.
Downloads an attachment from an issue.
Adds a watcher to an issue.
Removes a watcher from an issue.
Lists all projects accessible by the user.
Retrieves details of a specified project.
Creates a new project.
Deletes a project.
Edits project details.
Creates a new user.
Deletes a user.
Retrieves details of a specified user.
Edits details of a specified user.
Creates a new group.
Deletes a group.
Adds a user to a group.
Removes a user from a group.
Lists all groups.
Retrieves information about the Jira server.

Leveraging Jira’s Customization Capabilities for DevOps:

One must increase its customization capabilities to use Jira as a DevOps Tool. The following procedures are a few ways to utilize Jira as a DevOps Tool.

Permission and Access Management:

Define custom roles and permissions for the DevOps teams, ensuring the correct access and visibility about the relevant projects and issues. Implement role-based access controls to restrict sensitive information or actions based on team responsibilities.

Reporting and Analytics:

Utilize Jira’s reporting functionalities to develop custom reports and dashboards specific to the DevOps requirements. Evaluate metrics such as deployment frequency, lead time for changes, mean time to recovery, etc.

Customizing Projects and Boards in Jira:

Develop custom boards or capabilities tailored to the DevOps initiatives, e.g. "Infrastructure Projects", "Release Management," and "Incident Management".Configure the columns of the board and lanes for the swim to match your DevOps stages.


Jira is not a dedicated DevOps tool, however, it can be integrated with the DevOps principles to do tasks like automation, tests, continuous delivery, and monitoring. It is a highly customizable and powerful tool that helps in software development's issue-tracking and project management area.

To stay updated on technological advancements, stay tuned.

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